Brad Jeavons is an Organisation Improvement Leader and Author whose purpose is helping people and organisations reach their potential and deliver greater value for their customers, society and the environment. Brad has over 20 years’ experience helping organisations improve with specialist skills in Sales, Operational and Environmental excellence. Brad has expertise in many of the continuous improvement approaches including Lean, Agile and Six Sigma. Brad has worked with companies including Signet, Kimberly Clark, Madison Technologies, insignia, Toyota, General Motors, Fosters, TNT, Australia Post, Queensland Health, and Kraft, among others. Brad believes that achieving excellence requires a focus on more than just process and tools; it also requires a strong focus on behaviour and culture.